B. toys Frequently Asked Questions
Everything you need to know about our stylish collections and shopping experience.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for those who need their fashion fix sooner.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We provide specific measurements for every garment to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible budgeting.
Are your clothing materials sustainably sourced?
At B. toys, we prioritize quality and ethics. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainable materials by 2026.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately if you need assistance.